FAQs

1. Q: Where do your hand-carved olive wood religious items come from?
A: Our hand-carved olive wood religious items come from the Holy Land, specifically Bethlehem.

2. Q: Are the olive wood items truly hand-carved?
A: Yes, all our olive wood items are meticulously hand-carved by skilled artisans from Bethlehem.

3. Q: What types of religious items do you offer?
A: We offer a wide range of religious items, including crosses, nativity sets, rosaries, statues, ornaments, and more.

4. Q: Are your olive wood products authentic?
A: Absolutely! Our olive wood products are made from 100% authentic olive wood sourced from Bethlehem.

5. Q: Do you ship internationally?
A: Yes, we offer international shipping to customers worldwide.

6. Q: How long does it take to receive my order?
A: The delivery time varies depending on your location. We strive to process and ship orders within 2 business days.

7. Q: Is there a return policy?
A: Yes, we have a flexible return policy. Please refer to our "Returns and Exchanges" page for detailed information.

8. Q: Can I customize an item or request a personalized engraving?
A: Yes, we currently offer customization or personalized engraving services on most of our items.

9. Q: How should I care for my olive wood item?
A: Olive wood is a natural material that requires minimal maintenance. Simply wipe it with a soft, dry cloth to keep it clean and avoid exposing it to extreme temperatures or moisture.

10. Q: Are the olive trees harmed in the process of creating these items?
A: No, the olive wood used in our products is harvested from pruned branches of olive trees, ensuring their health and sustainability.

11. Q: Do you offer wholesale pricing for bulk orders?
A: Yes, we offer wholesale pricing for bulk orders. Please contact our customer support for more information.

12. Q: Are the products suitable as gifts?
A: Yes, our hand-carved olive wood religious items make excellent gifts for various occasions, including religious celebrations, weddings, and housewarmings.

13. Q: Can I track my order?
A: Yes, once your order is shipped, we provide a tracking number so you can easily monitor its progress.

14. Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards, PayPal, and other secure online payment systems.

15. Q: How can I contact your customer support?
A: You can reach our customer support team by email at info@theholylandshop.com - We aim to respond to inquiries within 24 hours.